Securing Your Success: Trusted, Certified, Protected

During contract, default retention period is 24 months but we can agree on a different term. This is designed for your CS team to be able to track historical activity.

After contract: We delete data after contract termination, it can take up to 7 days.

Yes, data is encrypted when transmitted to Custify servers. We use SSL (Secure Sockets Layer) encryption to secure the data flow, ensuring that your information remains protected during transit. For a detailed view of how data travels, you can refer to our data flow chart.

Yes, data stored on our servers is encrypted at rest using AES-256 encryption, one of the strongest block ciphers available. This method secures your data with encrypted volumes, ensuring that your information is protected even when it is not being actively accessed or transmitted.

Custify will use all reasonable efforts to ensure a 99.95% uptime for its services each month, as verified by our system records. Should service availability drop below this threshold for more than two consecutive months, customers are eligible for a credit. This credit equals the prorated amount of the subscription fees for the downtime during those months. To receive this credit, customers must request it within 30 days after the affected months. This credit is the sole remedy offered for such downtime.

Custify collects personal data that is explicitly and voluntarily provided through our API, pulled from integrations, or entered manually by customers into Custify. This data typically pertains to customer success processes, involving both customer and employee information depending on the use case.

At Custify, access to your data is strictly limited to authorized personnel who have signed confidentiality agreements, ensuring they do not disclose any sensitive information during or after their tenure. Additionally, all employees undergo rigorous security training, including anti-phishing and fraud detection courses, to further safeguard your data.